Case Study: Ty Inc. achieves $75K in annual savings and happier customers with 8x8

8x8 helps keep things plush at Beanie Baby inventor Ty Inc.

Ty Inc., the Beanie Baby inventor and global soft toy manufacturer, needed to replace a 15-year-old communications system that was being discontinued. The company wanted a more flexible, cloud-based solution with better visibility, easier administration, and support for hybrid workers, while keeping costs under control.

8x8 implemented 8x8 Work and 8x8 Contact Center in just four weeks, with a smooth migration and no downtime or lost sales. The result was a 91.7% callback adoption rate, improved customer satisfaction, better reporting and staffing visibility, and about $75,000 in annual cost savings for Ty Inc.

Ty Inc.

John Thomas

Systems Administrator