Case Study: McGinley Group achieves rapid expansion and simplified communications with 8x8 Virtual Office

Award-winning recruitment group uses Virtual Office to underpin rapid growth

McGinley Group, an award‑winning UK recruitment business with 190 staff operating across multiple specialist companies and locations, faced a fragmented telecoms estate after rapid growth and acquisitions. Different PBX systems, vendors and tariffs—combined with a highly mobile workforce and a CEO mandate that customer calls be answered live—created a need for a single, easy‑to‑manage phone system with consistent hardware, billing and support.

McGinley deployed 8x8 Virtual Office for its agility and commercial benefits; the rollout had zero downtime and allowed IT to provision new offices, add virtual numbers and configure ring groups and auto attendants themselves. The change sped up office openings (five new locations provisioned in a year), simplified group‑wide management and billing, enabled flexible working (handsets or app move with staff) and improved the customer experience by ensuring calls are reliably answered.

McGinley Group

Carrie Sheen

IT Manager