Case Study: ChenMed achieves HIPAA‑compliant, scalable cloud communications across 38 centers in 5 weeks with 8x8

8x8 Deploys HIPAA-Compliant Service to 38 Medical Centers in Five Weeks

ChenMed is a rapidly growing primary care network that provides integrated, outcomes‑focused care to at‑risk seniors across 38 neighborhood medical centers and more than 1,400 users. Faced with an outdated hardware PBX that routed calls inefficiently through Miami, limited new‑site and employee provisioning, and the need to protect PHI under HIPAA, ChenMed required a fast, secure, and scalable communications platform to support its model of frequent patient contact.

ChenMed deployed 8x8’s cloud-based Virtual Office—backed by a Business Associate Agreement for HIPAA compliance—across all sites in five weeks, replacing the PBX with unified communications that enable rapid user activation, customized call routing, and device interoperability. The move delivered predictable, flat-rate calling costs (saving millions), reduced IT risk, accelerated onboarding and new-site rollouts, and strengthened real-time patient-provider communications that support ChenMed’s strong clinical outcomes and high patient satisfaction.

ChenMed

Oliver Degnan

CIO