Case Study: Shimano American (bicycle & fishing equipment retailer) achieves scalable, cloud-based communications and cost savings with 8x8

Cloud-based Communications Can Give You the Inside Track

Shimano American Corp., the U.S. arm of the global bicycle, parts and fishing-tackle manufacturer, needed to consolidate communications across five North American entities and more than 300 extensions spread across offices in California, Colorado and Canada. Aging, disparate phone systems were hard to manage and couldn’t deliver the scalability, mobile access, clearer call quality, internal dialing, videoconferencing and reliability the company required.

Insight recommended and deployed 8x8 Virtual Office, a cloud-based VoIP solution with softphone and mobile apps, flat-rate pricing, built-in redundancy and included support. About 300 users were migrated with no downtime; Shimano gained seamless mobile call routing, lower phone and maintenance costs, better call quality and international cost savings, while offloading hardware management and improving overall flexibility.

Shimano

Mike Davis

Senior Manager of IT