Case Study: Fred Loya Insurance achieves cost savings and dependable uptime with 8x8

Fred Loya Insurance drives costs down and dependability up with 8x8

Fred Loya Insurance, a Latino‑owned carrier founded to serve underserved and low‑income communities, operates hundreds of agencies across multiple states. The company struggled with a legacy on‑premises phone system that was expensive to change, difficult to administer, and prone to outages and compliance headaches—updates were costly, risky, and could drop hundreds of calls at once.

Loya moved to 8x8’s unified cloud platform (8x8 Work and Contact Center) after a no‑risk proof‑of‑concept, gaining centralized administration, reliable uptime and built‑in speech analytics. Porting lines immediately reduced costs, phone admin headcount fell from five to three, changes that once took bills and downtime now deploy in minutes without interrupting calls, and the company reported a year with no outages while improving compliance, coaching and customer‑sentiment insights.

Fred Loya Insurance

Mobashir Ahmed

IT Manager