Case Study: St Paul's Cathedral achieves flexible remote working and unified communications with 8x8

8x8 delivers much more than a new phone system for St Paul's

St Paul’s Cathedral, the Grade I‑listed landmark in the City of London that welcomed millions of visitors pre‑pandemic, faced an inflexible on‑premise phone system that would require significant investment to upgrade. As a charity with tight budgets—and with COVID‑19 forcing staff to work remotely—the cathedral sought a more flexible, cost‑effective communications solution that could support collaboration and remote services.

Working with Charterhouse, St Paul’s migrated to 8x8 Work, a cloud UC platform providing voice, video, messaging and conferencing in a single app; Charterhouse handled number porting, project management and staff training. The cloud solution delivered lower total cost than a PBX upgrade, enabled remote work for about 100 staff, improved education delivery and user experience, preserved staff privacy, and opened new possibilities for outreach and collaboration.

St Paul's Cathedral

Garry Hunter

Head of IT