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Case Study: The Society of St. James achieves unified, reliable communications across 100 service sites with 8x8
A 8x8 Case Study
The Society of St. James unifies communications across 100 service sites with 8x8
The Society of St. James (SSJ) is a UK nonprofit providing supported living services across nearly 100 sites in Southampton, Portsmouth and Hampshire. SSJ was constrained by an ageing on‑premises phone system that was costly to support, difficult to change, and unable to handle remote working during COVID lockdowns, so the IT team sought a secure, user‑friendly cloud communications solution that fit their budget.
SSJ chose 8x8 for its simplicity and intuitive admin console, migrating in phases with expert support to port numbers and onboard users. With 8x8 Work and features like auto‑attendants, staff can call from anywhere, changes are made in minutes, and the organization has reduced costs, IT admin time, and reliability risks across its many locations.
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The Society of St. James
Vince Long
IT Manager