Case Study: Lazy Dog achieves 30–40% monthly phone cost savings and accelerated expansion with 8x8

Replacing Avaya Systems with 8x8 Accelerates Lazy Dog’s Rapid Expansion

Lazy Dog Restaurant and Bar, a family‑owned casual‑dining chain based in Huntington Beach that was rapidly expanding across California and into Nevada, faced mounting problems with an aging on‑premises Avaya phone system. The server lacked modern features, was costly and time‑consuming to maintain, and couldn’t scale easily as the company opened new locations.

Lazy Dog moved to 8x8 Virtual Office with a phased rollout and a restaurant‑optimized configuration (completed for the pilot in two weeks) and used a virtual PBX template to speed new store openings. The cloud solution eliminated toll and long‑distance charges, cut monthly phone costs by 30–40%, made costs more predictable, returned control of administration to IT, and delivered modern features (mobile app, voicemail‑to‑email, presence, conferencing) that unified operations and supported continued growth.

Lazy Dog

Anthony Mejia

Vice President of Information Technology