Case Study: Cin7 achieves reduced operations costs and doubled contact centre agent productivity with 8x8

Cin7 streamlines UC and CC capabilities with 8x8

Cin7, an Auckland-based cloud inventory and POS platform with ~250 employees and 500+ integrations, was struggling with a legacy Mitel phone system hosted in a data centre. The wired-desktop setup became hard to manage as the company grew, degraded service quality, complicated onboarding, and prevented flexible remote work—contradicting Cin7’s cloud-first policy.

In April 2020 Cin7 moved to 8x8 Work and Contact Centre (global cloud PBX, softphone, contact centre site, Salesforce integration, queuing/analytics and number provisioning), deployed across multiple countries in six weeks. The change cut operations costs by eliminating the data centre, enabled staff to work from any device, doubled call-centre volume while boosting agent productivity by 100%, simplified management, and improved customer experience.

Cin7

Chris Qureshi

Head of IT and Shared Services