Case Study: Lux Group Holdings achieves rapid 150-seat deployment and 35% operating cost reduction with 8x8 Virtual Office

High end kitchen group looks to the future with 8x8

Lux Group Holdings — the parent of luxury brands Smallbone of Devizes, Mark Wilkinson Furniture, Brookmans and recently acquired McCarron & Co — faced a crisis when its entire phone system went down six days before Christmas, leaving 150 seats offline. With lead generation at stake and no time for a typical five-to-six week rollout, the group needed an urgent, reliable communications solution to avoid catastrophic revenue loss.

8x8 responded same day and deployed 8x8 Virtual Office Pro, sending trial handsets within days and bringing 150 seats live in 3.5 weeks. The cloud system allowed staff to make and receive calls via mobile phones, enabled fast number porting during a broadband outage, cut operating expenditure by 35%, funded new handsets, and delivered the agility Lux needed to support growth and future acquisitions.

Lux Group Holdings

Andrew Payne

Head of IT