Case Study: Optiv achieves rapid nationwide unified communications across 30+ offices with 8x8

Security Solutions Provider Unifies 30+ Locations Nationwide with 8x8 Solutions and Salesforce Integration

Optiv, a leading information security and infrastructure solutions provider with about 750 employees and 30+ U.S. offices, needed to move its phones and contact centers to the cloud on a very tight timeline—less than a month—while meeting strict security and compliance requirements. Because Optiv serves Fortune 500 and government customers, vendor security (HIPAA/PCI compliance) and proven execution were top priorities, leading them to select 8x8.

Optiv deployed 8x8 Virtual Office and Virtual Contact Center (573 extensions, 55 seats) with Salesforce integration and completed the nationwide cutover in under a month. The unified cloud platform simplified administration, freed IT to focus on strategic work, reduced communications costs by eliminating dedicated circuits, provided predictable monthly billing, and enabled contact center agents to work remotely for improved business continuity.

Optiv

David Yarnevich

IT Architect