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271 Case Studies
Case Study: The Plus Group achieves business continuity and seamless remote calling with 8x8 Work
A 8x8 Case Study
The Plus Group keeps communications flowing on 8x8
The Plus Group is a full‑service staffing and HR services firm with offices in Illinois and California. When their legacy AT&T analog phone system—limited to one answer and one forward at a time—became unsupportable and staff shifted to remote work during the pandemic, the company faced severe continuity and scalability problems and rising costs as AT&T planned to retire the network.
They engaged a consultant who recommended 8x8 Work, a unified cloud communications platform that was straightforward to implement in‑house and backed by responsive support and tutorials. 8x8 enabled ring groups, auto attendants, seamless device flexibility and Microsoft Teams integration, keeping calls flowing from home or office, supporting remote hires, and delivering business continuity with little change in cost.
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The Plus Group
Dave Reed
Project Manager