Case Study: Renodis achieves better patient experience and scalable communications with 8x8

How Renodis Transformed Communications for a Leading Northwest Community Health Center

Renodis helped a Leading Northwest Community Health Center replace an aging on-premises communications system that was nearing end of life and couldn’t integrate with Epic EHR. The lack of integration and scalability was hurting patient experience, limiting engagement, and making future growth difficult. Renodis recommended 8x8, including 8x8 Work and 8x8 Contact Center, as a modern UC and CC platform.

8x8 implemented a scalable communications solution with Epic EHR integration and analytics for monitoring hold times, wait times, and abandonment rates. This gave leaders better operational visibility, improved patient and agent experience, and reduced costs while preparing the clinic for expansion across more locations. With 8x8, the health center now has the data and flexibility needed to support current operations and future growth.

Renodis

Jonny Wright

Enterprise Account Manager