Case Study: City of Wilkes-Barre achieves 50% telecom cost savings with 8x8

The City of Wilkes-Barre cut costs by 50% after switching to 8x8

The City of Wilkes-Barre, Pennsylvania needed a more affordable and easier-to-manage communications system after its digital phone platform became difficult to administer and required provider support for basic changes. Working with Norstar Networks, the city evaluated options including Cisco and 8x8 before choosing 8x8 Work for its cost and functionality.

8x8 migrated the city smoothly to the cloud, giving IT simpler administration and police officers real-time mobile communication through the 8x8 Work app. The result was a 50% reduction in telecom costs, streamlined user management, and a more flexible system that the city describes as easy to “set it and forget it.”

City of Wilkes-Barre

Frank Hershberger

Director of Information Technology