Case Study: RelateCare achieves faster deployment, lower costs and stronger patient support with 8x8

8x8 Helps RelateCare Provide Strong Patient and Customer Support

RelateCare, a healthcare BPO that provides appointment scheduling, telehealth triage and other patient-support services, faced a client integration challenge: the client’s phone system couldn’t provide licenses or support VoIP, and RelateCare’s existing infrastructure couldn’t support physical phones without expensive VPN gateways and hardware—an issue made urgent as many staff worked remotely and the pandemic hit.

Working with systems integrator Lantana, RelateCare deployed 8x8 Work with Polycom handsets shipped to remote staff, giving a cloud PBX voice-only solution that met HIPAA requirements, converted capital expenses to operational spend, and avoided an estimated $80K+ annual VPN cost. The rollout was fast and simple, minimized downtime during COVID-19, and delivered lower costs, built-in reporting for better visibility, and scalable onboarding as the company grows.

RelateCare

Jordan Reinhardt

Director of Information Services