Case Study: Aspire Housing achieves rapid cloud communications and remote working for 450 employees with 8x8

Aspire Housing builds stronger digital connections with its workers and customers

Aspire Housing, a Staffordshire-based social enterprise that manages homes, apprenticeships and a local charity, needed to modernise its communications so staff could collaborate and serve customers from any location. Legacy telephony blocked remote working, IVR changes and new channels like webchat, and the COVID-19 crisis made a fast, reliable solution essential.

Working with Social Telecoms and One Consulting, Aspire deployed 8x8 Contact Centre and 8x8 Virtual Office—450 Virtual Office licences and 20 Contact Centre licences—installed in just two weeks. The cloud‑first platform restored business continuity, enabled multichannel customer engagement (SMS, chat, self‑service and PCI payments), improved staff collaboration and analytics, and cut cost and complexity by replacing multiple vendors with a single solution.

Aspire

Grant Sharman

Director of Information and Innovation