Case Study: VNE Corporation achieves streamlined communications and faster front-desk service with 8x8

VNE Corporation streamlines communications and front desk operations with 8x8

VNE Corporation, a Janesville, WI–based manufacturer of industrial stainless steel fittings and part of the Neumo‑Ehrenberg Group, needed to replace an awkward hybrid AT&T phone system that was hard to manage. Moves and user changes could take half a day, third‑party reporting was unreliable, and reception relied on someone physically at the desk, so Network Manager Rick Kaltenberg sought a trusted cloud UCaaS solution.

VNE migrated to 8x8 Work and 8x8 Frontdesk, adding paging, mobile call‑flip, caller ID/blocking, and call queues so backup staff can answer remotely. The rollout was simple, administration is remote and fast (new users <10 minutes), reception overflow is handled more efficiently, customer wait times dropped, and overall productivity and reliability improved.

VNE Corporation

Rick Kaltenberg

Network Manager