Case Study: Kathmandu achieves 60% reduction in monthly call costs with 8x8 Work

Kathmandu streamlines in-store telephony capabilities with 8x8

Kathmandu Holdings, a New Zealand–based outdoor apparel and equipment retailer with about 320 stores and 4,000 staff across Australia and New Zealand, faced rising telephony complexity and cost when legacy copper lines and a VoIP provider were discontinued. Multiple redundant phone lines across stores made auditing and budgeting difficult, and the company needed a simpler, more reliable solution ahead of the national broadband transition.

Kathmandu chose the cloud-based 8x8 Work platform, using 8x8 Professional Services for backend configuration and preconfigured Polycom handsets in each store. The rollout delivered consistent, centrally managed telephony, gave call-analytics visibility (over 85,000 calls/month), eliminated outages, cut monthly call costs by 60% and reduced weekly service-desk time, while making store moves and future expansion far easier.

Kathmandu

Aidan O’Connor

IT Infrastructure Manager