Case Study: Movement Mortgage achieves scalable, reliable cloud communications and increased efficiency with 8x8

Financial Services Leader Supports Dramatic Growth and Boosts Efficiency with 8x8

Movement Mortgage, a fast-growing mortgage lender that expanded from 4 employees in 2008 to over 4,000 and now funds one in every 60 U.S. home purchases, struggled with a fragmented, self-hosted phone environment across 650+ branches. The patchwork system produced latency, poor voice quality and dropped calls, hurt customer service and scalability, and consumed about 20% of the IT team’s time handling phone issues.

To fix this, Movement Mortgage implemented 8x8 Virtual Office and 8x8 Virtual Contact Center, consolidating communications onto a single cloud platform with unified administration, billing and directory services. The move delivered better call quality, single-number mobility and plug‑and‑play provisioning, gave managers visibility into critical workflows (like the Rate Lock Group), simplified IT management, and scaled across 4,500 virtual lines and 35 contact center seats to support continued growth.

Movement Mortgage

Cam Lawler

Enterprise Applications Director