Case Study: Housing Solutions achieves unified Teams communications and £120,000 savings with 8x8

Housing provider empowers staff with unified communications

Housing Solutions, a Maidenhead‑based social housing provider managing over 7,500 homes, faced fragmented communications: a heavily Teams‑based workforce but legacy on‑prem telephony with no Microsoft or Outlook integration. The mismatch forced contact‑centre agents handling about 5,000 calls a month to switch systems constantly, limited incoming lines, and risked disruption as an on‑site server neared end‑of‑life.

Working with partner Social Telecoms, Housing Solutions deployed 8x8’s XCaaS (8x8 Voice for Microsoft Teams, 8x8 Work and 8x8 Contact Center) to unify voice, video, chat and contact‑centre tools into Microsoft 365. The smooth rollout delivered immediate benefits — £120,000 projected savings over five years, 60% of system changes no longer need IT, 150+ users enabled in Teams, unlimited incoming lines, stronger resilience and analytics — helping staff resolve more enquiries faster.

Housing Solutions

Richard Harvey

Head of Digital and Information Services