Case Study: Level39 achieves agile, cost-saving unified communications with 8x8 X Series

Leading tech incubator arms start-ups with agile communications

Level39, Europe’s largest technology incubator based at One Canada Square, hosts over 200 member companies and 1,250 staff across four floors of co‑working space. Its aging on‑premise telephony was inflexible, lacked basic features like Caller ID and was consuming significant time from technology, front‑of‑house and finance teams, preventing Level39 from offering communications that matched its best‑in‑class facilities.

Level39 replaced the legacy system with 8x8’s X Series UCaaS, onboarding nearly 1,000 users from 100+ companies and providing a single web dashboard, mobile app, desk‑phone support and international numbers with easy self‑service. The move improved remote‑working agility, reduced front‑of‑house workload by 15%, cut finance/administration time by 20% and saved £250,000 in hardware and maintenance, freeing Level39 to focus on its core incubator services.

Level39

Qaunain Meghjee

Head of Systems & Technology