Case Study: Ore Valley Housing Association achieves secure, cost-effective cloud communications with 8x8

Housing Association Turns to 8x8 Cloud Communications

Ore Valley Housing Association is a nonprofit landlord based in Cardenden and Lochgelly, Fife, managing 659 properties with a small staff. After an aging on‑premises PBX was hacked and used for outbound international calls, the association faced ongoing security and maintenance risks and needed a secure, easy‑to‑manage, cost‑effective telephony replacement that would deliver clear ROI.

Their IT partner ITFA recommended 8x8 Virtual Office, which was demoed and installed in a day with no capital outlay thanks to a pay‑as‑you‑go model. The cloud solution delivered stronger security, business continuity and mobility (plug phones into any internet), integrated audio conferencing, inclusive minutes and lower call costs—improving internal and external communications, simplifying project management and providing the reliable support and savings Ore Valley sought.

Ore Valley Housing Association

Nick Clark

Business Development