Case Study: BeamaLife achieves reliable cloud VoIP and improved customer service with 8x8

Financial Services Company Switches to 8x8 to Make Customer Service a Priority

BeamaLife is an online life insurance and financial planning firm with about 30 employees. When founder Neil Jesani moved the company to a new office, a temporary low-bandwidth Internet connection broke their existing VoIP softphones and a replacement vendor introduced new problems—dropped transfers, broken ring groups, machine-tied “softphones,” and multiple outages—that threatened the company’s ability to answer every call.

Jesani switched to 8x8’s cloud-based VoIP “Pro” solution, which he set up in about a week and ran side-by-side with the old system. 8x8 restored reliable internal transfers and ring groups, added presence/chat, virtual meetings and social integration, allowed true mobility without machine-specific software, and proved cost-effective enough to support many toll-free tracking numbers—resulting in consistent performance, improved team collaboration, and better customer service.

BeamaLife

Neil Jesani

Founder