Case Study: Replicon achieves unified phone, video conferencing and global contact center capabilities with 8x8

8x8 Unifies Phone, Conferencing and Contact Center Features for a Growing Global Enterprise

Replicon, the leading cloud-based time-tracking provider with 1.5 million users and offices in Australia, Canada, India, the UK and the US, was growing rapidly and outgrowing its premises-based PBX. The legacy system required a voice gateway at every site, costly handsets and time-consuming reconfigurations, so Global IT Director Neal Alberda looked for a scalable, cloud-first communications platform.

Replicon deployed 8x8 Virtual Office and Virtual Contact Center across its offices, gaining integrated phone, video conferencing and virtual numbers in 50 countries. The solution provided centralized directories and four-digit dialing, video interview capability, two unified contact centers with distributed agents and improved business continuity—making moves, adds and global hiring faster, easier and less expensive.

Replicon

Neal Alberda

Global IT Director