Case Study: Agilisys enables remote, data-driven contact center operations with 8x8

With 8x8, Agilisys keeps local organizations thriving

Agilisys, a UK-based technology and public sector services provider, needed a simpler, more cost-effective communications platform than Cisco to connect staff across offices and in the field. The company also wanted better integrations, unified chat/video/voice capabilities, stronger reporting and analytics, and remote work support for its contact center agents.

8x8 implemented a staged migration to 8x8 Work and 8x8 Contact Center, with managers using Agent Workspace and about 60% to 70% of staff transitioned to 8x8 Workspace. The result was immediate access to analytics, easier bespoke reporting, better quality monitoring, and fully enabled remote work—described by Agilisys as a “revolution within our contact center.”

Agilisys

Ian Palmer

Customer Services Design Analyst