Case Study: Mason-McDuffie Mortgage achieves reliable, cost‑saving VoIP with 8x8 Virtual Office

Mortgage Company Turns to 8x8 for Dependable VoIP Phone Service

Mason-McDuffie Mortgage Corporation, a San Ramon, CA–based mortgage firm with over 200 phone lines, sought to modernize its legacy phone system to improve customer service and cut costs. After switching to a hosted VoIP provider they initially trusted, the company experienced repeated outages and slow support response times that disrupted business and forced their IT lead to evaluate alternative vendors.

They selected 8x8 Virtual Office for its strong voice quality, US-based support, SLA, and cost benefits. Deployment was simple—plug‑and‑play phones plus a trade‑in program for Polycom handsets—and users gained HD voice, mobile apps, a modern web dashboard and reliable U.S. support. The switch delivered markedly better uptime and call clarity, streamlined management, and reduced phone costs—estimated at 40–60% per office—with plans to migrate the majority of their 200+ users to 8x8.

Mason-McDuffie Mortgage

Jason C. Frazier

Sr. Vice President