Case Study: Rainbow International Restoration achieves work-from-anywhere agility and improved customer experience with 8x8 XCaaS

Rainbow International gains work-fromanywhere agility with 8x8

Rainbow International Restoration is the UK’s leading disaster-recovery and specialist cleaning provider, operating 24/7 from 51 branches and handling over 20,000 claims a year. After divesting from its parent company in 2021, Rainbow needed to replace an on-premises phone system that proved inflexible during the pandemic; the company required a cost-effective, cloud-ready solution with a mobile app, easy call routing and simple administration to support remote and field staff.

Rainbow chose 8x8’s XCaaS platform, implemented by Britannic Technologies, deploying 8x8 Work, Contact Center and Frontdesk for a fast, smooth rollout. The cloud solution delivered immediate work-from-anywhere agility, removed the need for physical desk phones, preserved call recordings for consistency, and added analytics for clearer KPI reporting—improving customer service, simplifying administration and providing a future-proof communications platform.

Rainbow International Restoration

Kerry Bhella

Operations Director