Case Study: Northern Health achieves rapid 7-day deployment of a vaccine contact center with 8x8 Contact Center

Northern Health protects its community with 8x8 contact center

Northern Health, the regional health authority serving roughly 300,000 people across Northern British Columbia’s hospitals, long‑term care homes and clinics, faced an urgent problem when the province’s planned immunization appointment call center failed to launch. With enormous public demand, limited agent capacity and a telecom provider unable to scale in time, the organization tasked its CIO with standing up a secure, easy‑to‑use contact center immediately to schedule vaccines for mostly rural communities.

Northern Health selected 8x8 for its rapid provisioning and virtual deployment; the platform was integrated with Microsoft Active Directory, agents were trained remotely, and the contact center took its first calls within a week. The team went from zero to a 40‑agent operation in seven days (later scaled to 130), booked thousands of appointments, handled outbreak communications, rescheduled disrupted clinics in hours, and now uses 8x8 for ongoing pandemic and remote‑care contact centers.

Northern Health

Jeff Hunter

Chief Information Officer