Case Study: Mangan.ph saves hundreds of work-hours and boosts customer satisfaction with 8x8 SMS API

Philippines’ online food delivery service saved thousands of work-hours

Mangan.ph, an online food delivery service based in Angeles City, needed a reliable SMS solution to instantly authenticate new members and send real-time order notifications. Before adopting an API, the team manually messaged each new registrant and customer, consuming hundreds of work-hours and limiting scalability.

They implemented the 8x8 SMS API for easy integration, automated confirmations and tracking, and used real-time analytics and bulk logs to streamline operations. The automation boosted productivity by 25%, raised customer satisfaction by 35%, and eliminated hundreds of manual work-hours while reducing customer-support load.

Mangan

Louie Alcantara

Co-Founder