Case Study: Muraflex eliminates missed calls and boosts productivity with 8x8 Voice for Microsoft Teams

Muraflex redesigns communications with 8x8 Voice for Microsoft Teams

Muraflex, a Montreal manufacturer of modular architectural glass panels, faced a communications crisis when COVID-19 closures left staff working in Microsoft Teams but customers calling unanswered office phones. Missed calls from U.S. clients and a legacy Avaya system threatened revenue and business continuity, so the company sought a native voice solution that kept the familiar Teams experience.

Muraflex deployed 8x8 Voice for Microsoft Teams via direct routing, enabling users to make and receive calls from the Teams dialer on any device and allowing fast, intuitive implementation. The change eliminated missed calls, boosted productivity and brand perception, saved $83 per company cell phone per month, and provided flexible continuity options (switching to the 8x8 Work App or adding a Teams contact center) with immediate ROI.

Muraflex

Rino Lampasona

Vice President of Finance