Case Study: Logicalware achieves faster global collaboration and 20% lower costs with 8x8 X Series

Logicalware chooses X Series platform from 8x8 for collaboration-driven global business expansion

Logicalware, an IT services firm based in Falkirk, Scotland, helps companies manage customer communications across email and social media. The business relied on separate legacy systems for telephony, messaging, video and calendars, which made collaboration slow and inefficient as it scaled internationally.

Logicalware deployed 8x8’s X Series unified communications platform to combine telephony, HD video conferencing, messaging, presence and a mobile app into one cloud solution. The change transformed daily global coordination, cut customer response times from months to days, reduced cost of ownership by 20% and freed about 2,000 productive hours per year, enabling faster custom delivery and smoother global expansion.

Logicalware

Jamie MacSween

Chief Executive Officer