Case Study: World Council of Churches achieves agile work and major IT efficiency gains with 8x8 Work

World Council of Churches enables agile work and IT innovation

World Council of Churches, a Geneva-based nonprofit with around 120 employees, needed a more reliable communications platform to support agile working after moving offices. Its legacy Fuze system caused outages, poor call quality, frequent complaints, and excessive IT maintenance, making it hard for a small IT team to support users and tenants effectively. 8x8 Work was chosen to modernize voice communications and reduce operational friction.

8x8 implemented 8x8 Work to provide cloud-based calling across devices, easier onboarding, and better control over user and tenant services. The results were significant: support requests fell by 90%, time spent on platform changes dropped by 95%, and the organization reported zero complaints after implementation. World Council of Churches also gained improved voice quality, faster configuration changes, and international call savings, while 8x8 helped free the IT team to focus on more strategic work.

World Council of Churches

Daniel Sanchez

IT Manager