Case Study: First United Bank & Trust modernizes customer experience with 8x8 and Microsoft Teams integration

First United cashes in on excellent customer service

First United Bank & Trust, a community-focused financial institution with over 20 locations, needed to replace an outdated on-premises contact center system with a more flexible, scalable solution. The bank was looking for stronger omnichannel capabilities, better support, and deeper Microsoft Teams integration, and chose 8x8 Contact Center and 8x8 Voice for Microsoft Teams to support its modernization efforts.

8x8 implemented a tailored cloud migration in just 6 weeks, helping First United configure call flows, queues, and auto-responses while streamlining training with 8x8 University and 88 Second Guides. The results included a smooth cutover from on-premises PBX, improved agent collaboration and customer interactions, and the addition of 3 new communication channels across 20+ locations, positioning First United Bank & Trust for more efficient, future-ready service.

First United Bank & Trust

AJ Tasker

Vice President and Director of Information Technology