Case Study: Aylesbury Vale District Council achieves improved customer service and £20,000 annual savings with 8x8 Virtual Contact Centre

8x8 Virtual Contact Center helps Aylesbury Vale District Council improve customer service

Aylesbury Vale District Council, which serves over 180,000 residents, needed to improve customer service while managing government budget cuts and replacing an expensive, maintenance‑heavy telephone system that risked hardware failure and conflicted with its move to an “infrastructure free” model.

The council deployed 8x8’s cloud‑based Virtual Contact Centre with a fast, seamless transition and local support. The solution reduced reliance on specialist in‑house support, improved citizen service, and cut costs—saving more than £20,000 a year and an estimated £116,000 over five years—while meeting required security and compliance standards.

Aylesbury Vale District Council

Andrew Grant

Chief Executive