Case Study: London Overground Rail Operations Ltd (LOROL) achieves scalable, cost-effective hosted VoIP and faster deployment with 8x8

8x8 Solutions provides a unified communications service for London Overground Rail Operations Ltd

London Overground Rail Operations Ltd (LOROL), a John Laing/MTR joint venture running trains and 35 stations across London, needed a scalable, cost‑effective phone system for its Swiss Cottage HQ and other sites. With over 100 staff relying on interdepartmental and stakeholder calls, the rail operator required fast deployment, seamless interoperability with future systems, and automated call recording at its Control Centre to meet industry requirements.

LOROL chose Jeran Technology and 8x8’s hosted VoIP platform — a per‑user, subscription service that avoided PBX capital costs and delivered a complete solution in about six weeks once connectivity was in place. The deployment now supports 100+ Cisco phones, call recording, web portal access, voicemail control, hot‑desking and high resilience; it reduced costs, improved flexibility and communications, and can be scaled across depots and stations as LOROL expands.

LOROL

Gareth Murphy

Head of IT, LOROL