Case Study: Sparkhound achieves disaster resilience and rapid scalability with 8x8

When Disaster Strikes, Sparkhound and its Clients Stay Resilient on 8x8

Sparkhound, a Baton Rouge–based IT consulting firm that provides digital automation, managed infrastructure and disaster-recovery services, needed a long-term cloud communications partner after moving systems off-premises to withstand regional hurricanes and flooding. The company required a reliable, scalable solution to support 24/7 contact center and help desk operations for 60–70 clients and found its previous vendor lacked the necessary capabilities and reliability.

Sparkhound adopted 8x8’s unified cloud platform (contact center, enterprise calling, chat and meetings), gaining a single, easy-to-manage system with a 99.999% uptime SLA, rapid onboarding and quality-management tools. The result was seamless remote work and fast scaling during crises—handling 2.7 million call minutes after Hurricane Ida—along with improved call quality, faster speed-to-market, greater transparency and stronger client trust.

‎Sparkhound

Chris Kimmel

Senior Director