Case Study: Jewish Family & Children’s Services achieves simple, reliable communication across nine locations with 8x8

Jewish Family & Children’s Services stays connected across nine locations with 8x8

Jewish Family & Children’s Services, a Phoenix-based community behavioral health organization with nine locations and 600–700 calls a day, needed a more reliable and streamlined communications system after struggling with a clunky, outage-prone setup. The team also wanted better reporting and visibility, and they chose 8x8 Work and 8x8 Contact Center for internal, external, and customer communications.

8x8 implemented the new system smoothly, with JFCS completing eight end-user training sessions for 500+ employees across its sites. Since switching to 8x8, JFCS reports zero problems over about a year, easier communication across desk phones, softphones, and the desktop app, and stronger analytics that support forecasting and staffing decisions; average wait time is now about five minutes.

Jewish Family & Children’s Services

Ethan Scarbrough

Systems Administrator