Case Study: Ghost Enterprises wins back business with 8x8 Voice for Microsoft Teams

Ghost Enterprises wins back business, thanks to 8x8 Voice for Microsoft Teams

Ghost Enterprises, an Essex-based IT solutions provider, saw demand surge during the pandemic as customers needed remote-work support, but its own communications couldn’t keep up. Some staff were tied to office phones, making it hard to answer calls from anywhere and causing frustration that even led to lost clients. Ghost needed a better phone system to work alongside Microsoft Teams, and turned to 8x8 Voice for Microsoft Teams.

8x8 implemented a cloud calling solution that “lit up” the Teams dialer, added features like auto attendant and voicemail, and ported Ghost’s existing numbers in under four weeks. The result was seamless communications across devices, better responsiveness, and excellent call quality, helping Ghost win back a former client and scale more easily as it plans to grow into two businesses with 8x8 as a key communications partner.

Ghost

Grant Hulley

Managing Director