Case Study: NetSuite achieves rapid global cloud phone standardization with 8x8 Virtual Office

NetSuite Taps 8x8 as Enterprise Cloud Communications Provider for Global Phone Service

NetSuite, a leading provider of cloud-based financials, ERP and omnichannel commerce software, needed to replace disparate legacy phone systems with a secure, reliable enterprise telephony solution that could be rapidly deployed across its global offices (9 sites in 3 countries). The company sought a true enterprise partner to standardize communications, ensure high uptime and security, and deliver full-featured desktop and mobile capabilities as it scaled worldwide.

After a multi-vendor review and POC, NetSuite selected 8x8’s Virtual Office and Elite Touch onboarding. 8x8 onboarded 2,400 employees and 2,600 lines in an accelerated rollout — completing a record six-week deployment across the final sites — and provided unified features (mobile/desk clients, auto attendants, CRM integration and analytics). The result: a standardized, enterprise-grade global phone service with improved reliability, security and faster time-to-value.

NetSuite

Doug Brown

CIO