Case Study: West Town Savings Bank achieves faster loan processing with 8x8 Business VoIP

8x8 Business VoIP Helps Bank Expedite Loan Processing

West Town Savings Bank, a community bank founded in 1922, launched a residential mortgage division in 2009 that quickly needed a modern, scalable communications system. The division required reliable live answering, secure handling of high-volume loan documentation, easy provisioning for new hires across multiple branches, and tools to support staff who work remotely or after hours.

The bank implemented 8x8 Virtual Office Pro hosted VoIP and Internet fax services—using mobile apps, simultaneous ring, call forwarding, configurable ring groups, email voicemail notifications, and online provisioning. The solution eliminated paper fax errors, ensured no missed calls, supported rapid hiring across branches, and enabled a more responsive 24/7 service model; the mortgage division expanded to dozens of extensions, helped double the bank’s assets, and materially accelerated loan processing and growth.

West Town Savings Bank

Christopher LaCroix

Vice President of Retail Mortgage Sales