Case Study: Christian Brothers Services achieves cloud-first business continuity and improved customer service with 8x8

Christian Brothers Services invests in a cloud-first future with 8x8

Christian Brothers Services (CBS) is a nonprofit that administers employee benefits and consulting services for Catholic organizations and supports about 280 employees nationwide. Seeking to replace aging on‑premises PBXs, contact center and fax systems as part of a broader cloud‑first strategy, CBS prioritized a single‑vendor, unified solution and a vendor that would tailor its approach to the organization’s needs.

CBS deployed 8x8 X Series (8x8 Work and Contact Center) in 2019, with hands‑on implementation support and custom troubleshooting. The cloud UCaaS/CCaaS solution simplified IT, enabled mobile and video collaboration, preserved business continuity during the COVID transition to remote work, and delivered better contact center analytics and quality management—positioning 8x8 as a long‑term partner and improving service delivery and operational efficiency.

Christian Brothers

John Desmond

Operations Manager