Case Study: Dr. Frank Long, DDS achieves HIPAA-compliant, secure and reliable communications with 8x8

8x8 Business Associate Agreements Help Dental Office Comply with HIPAA Regulations

Office of Dr. Frank Long, DDS, a family dental practice in Leonardtown, Maryland, struggled with persistent junk calls, poor voice quality from prior VoIP and landline providers, and—critically—the inability of their existing vendor to provide a Business Associate Agreement (BAA) needed for HIPAA compliance. With a small staff and nearly 1,000 patients, the practice needed a secure, reliable unified communications solution that kept lines open for patients and met regulatory requirements.

8x8 deployed its Virtual Office solution (including a BAA) and ported numbers within two weeks, improving call quality and adding features Cheryl Long relied on—call blocking rules, mobile app, auto attendant, call log and fax—plus remote firewall support and a secure router. The result: restored patient service and efficiency, dramatically fewer telemarketing interruptions, secure HIPAA‑covered communications, faster response to emergencies, and greater peace of mind for the practice.

Dr. Frank Long, DDS

Cheryl Long

Office Manager