Case Study: Cingo achieves reliable, lower-cost contact center operations with 8x8 XCaaS

XCaaS reliability and rich features help Cingo improve contact center operations

Cingo, a home safety, security and pest protection provider in the Southeastern U.S., struggled with an unstable on-premises ShoreTel phone system that caused sudden outages, limited agent features and forced manual reboots. Those issues created backlogs, higher overflow costs and inconsistent customer experiences, prompting leadership to seek a reliable cloud communications solution.

Cingo chose 8x8’s XCaaS (Work and Contact Center) for its ease of use, rapid deployment and strong partner recommendation; professional services trained staff so admins could manage the system directly. The result: consistent, reliable call handling, automated email routing to agents, fewer telemarketing-driven overflow costs, and improved visibility and productivity with plans to expand analytics and CRM integration.

Cingo

Amye Roberson

Customer Care Manager