Case Study: Fix Auto franchise boosts customer service and eliminates missed calls with 8x8

8x8 Business VoIP Phone System Helps Auto Repair Franchisee Provide Amazing Customer Service

Fix Auto San Jose and Gilroy, part of the national Fix Auto network and owned by Mary Oliver, was struggling with an aging AT&T landline system and 25‑year underground copper wiring that caused static, dropped calls and poor voice quality. With limited staffing at the Gilroy location, many incoming calls went to voicemail—an unacceptable outcome for accident victims who expect immediate help—so the franchise needed a reliable, easy-to-manage phone solution.

They deployed 8x8 Virtual Office in two weeks, using ring groups to route calls between locations, warm transfers, dedicated fax lines, voicemail‑to‑email, call blocking and mobile forwarding for continuity. The result was immediate: fewer missed calls, improved live answering and customer service, faster responses that helped correct a CSI score issue, reduced telemarketing interruptions, and overall smoother operations that earned the franchise internal recognition.

Fix Auto

Mary Oliver

Owner