Case Study: Rose Urgent Care & Family Practice achieves work-from-anywhere simplicity with 8x8

Rose Urgent Care gains work-fromanywhere simplicity with 8x8

Rose Urgent Care & Family Practice is a three-location healthcare group in Vancouver and Battle Ground, Washington, that delivers patient‑centric same‑day and ongoing care. The practice struggled with an inflexible, partly on‑premises phone system (and a hybrid Avaya setup) that was costly to maintain, unreliable during power outages, and unable to support staff working between offices or remotely—limitations that became acute during the pandemic.

In mid‑2021 Rose deployed 8x8 Work and 8x8 Contact Center across its sites, a smooth rollout that allowed easy admin, rapid onboarding of a new office, and customized call queues across two platform instances. With features like video meetings and analytics, about 14 contact‑center agents now handle calls seamlessly from home or office, resulting in more reliable communications, faster new‑hire training, better operational oversight, and consistent patient experience across locations.

Rose Urgent Care & Family Practice

Christian Alvarez

IT Director