Case Study: Allstate agency boosts customer service and cuts costs with 8x8 Virtual Office

Allstate Insurance Agency Boosts Business by Switching Phone Service to 8×8 Hosted VoIP

Allstate agent Scott Bowen in Idaho Falls faced rising costs and limited capabilities from traditional landlines—confusing multi-line setup, no warm transfers, annoying hold tones, manual after-hours forwarding, unreliable faxing, and difficulty serving customers efficiently. These constraints made professional, timely customer service harder and added administrative overhead for Bowen and his staff.

Bowen switched to 8x8 Virtual Office hosted VoIP, gaining eAgent integration (screen pops and one-click calling), a free mobile app, scheduled auto-forwarding to Allstate, internet fax, call recording, simultaneous ring and other advanced features—going from two lines to three for the same price and expanding to six lines as the business grew. The result: lower costs, smoother workflows, improved responsiveness and professionalism, fewer missed calls, easier remote work, and documented interactions that streamline policy changes.

Allstate

Scott Bowen

Allstate Agent