Case Study: Leading UK Supermarket Chain achieves unified communications and substantial cost savings with 8x8 Work

Leading UK supermarket chain unifies communications across business operations

A leading UK supermarket chain struggled with fragmented legacy telephony—headquarters and distribution centers on an old PBX, stores on basic PSTN lines and Irish offices on an even older system—making internal and supplier/customer communications inefficient. The retailer needed a single, scalable cloud solution that was easy to deploy and use across all sites.

The company deployed 8x8 Work across headquarters, regional offices, distribution centers and warehouses (including a custom build for rugged smartphones), bringing a modern softphone, centralized directory and 8x8 Frontdesk to all users. The unified cloud system improved call handling and user adoption while reducing monthly and maintenance costs, delivering substantial projected five‑year savings and a single communication platform across regions.