Case Study: Empire Merchants reduces communications costs with 8x8

Empire Merchants raises a toast to communications on 8x8

Empire Merchants, a premier wine and spirits distributor in the New York metro area, needed to replace an aging on-premises Cisco system that was costly, complex, and difficult to maintain. The company also wanted stronger contact center capabilities and true Microsoft Teams integration, so it turned to 8x8 for a modern voice and customer service solution.

8x8 implemented 8x8 XCaaS, including 8x8 Work and 8x8 Contact Center, giving Empire Merchants a cloud-based platform that was easier to manage and simpler for employees to use. The move reduced communications costs, enabled the IT team to maintain the system in-house, and improved support for roughly 10,000 customers, while also creating a foundation for future enhancements like analytics and Teams integration.

Empire Merchants

Edward B. Lederer

Chief Information Officer