Case Study: Qualifacts achieves rapid four-day cloud transition to remote work and $2,500/month savings with 8x8

Delivering exceptional customer experience with 8x8

Qualifacts, a leading provider of electronic health records for behavioral health and human services, faced a double crisis in March 2020: a severe tornado damaged its downtown Nashville office and knocked out phones, just as COVID‑19 forced a rapid shift to remote work. Their on‑premises, hardwired phone system limited mobility and risked degrading the customer experience, creating an urgent need for resilient, integrated contact‑center capabilities.

Working with Resource Communications Group, Qualifacts deployed 8x8 X Series — a cloud communications platform for voice, video and contact center — in four days, enabling 360 employees to work from home without disruption. The solution improved business continuity and mobility, reduced IT time on phone issues, delivered roughly $2,500/month (≈25%) in savings, and was later expanded across the merged Credible organization.

QualiFacts

Joanne Eckton

Program Management Office