Case Study: RPM Performance Coatings Group achieves unified global communications and faster time-to-market with 8x8

CIO Unifies All Communications on a Global Platform with 8x8

RPM Performance Coatings Group, a division of RPM International, is a global manufacturer of specialty coatings and related products that needed to replace an aging network of Nortel PBXs to support international growth. The legacy system worked domestically but could not scale or unify multinational sites, and because customers rely heavily on voice for orders, the company needed a reliable, global communications platform that also supported remote and mobile workers.

RPM deployed 8x8’s cloud communications (voice, video and contact center) running over the open Internet, eliminating the need for private voice lines and one-off vendor integrations. The result: faster time to market, simplified administration that freed IT for higher-value work, improved business continuity during weather events, better remote-worker connectivity, and easier troubleshooting with 8x8 Analytics. Deployments to date include hundreds of Virtual Office lines and contact center seats across subsidiaries (e.g., Carboline, Stonhard, Fibergrate), enabling a unified global telephony platform and measurable cost and operational benefits.

RPM Performance Coatings Group

Paul Patti

Vice President of Information Technology